Managing Services - Comparative Framework
Planning
Undergraduate
- Asks questions within clinical placements, seeking understanding about the context within which they work
- Communicates feedback from patients and colleagues to supervisors
- Contributes to / performs audit of service
Postgraduate
- Undertakes clinical audit to improve a clinical service
- Accesses sources of information from inside and outside the organisation, including patient feedback, to support ideas for service improvement
- Contributes as part of a management team in a service review
- Takes part in research
Continuing Practice
- As a member of a management team, contributes to the development of business and service plans
- Contributes to the development of organisational responses to emerging health policy
Managing Resources
Undergraduate
- Manages a budget for a club, society or other organisation
- Able to identify where possible how change in resources can affect affect patients and their safety
- Questions and challenges use of resources
- Seeks of opportunities to learn about NHS resource allocation principles and practices
Postgraduate
- Takes part in departmental discussions about resource allocation and service improvement
- Works within the financial constraints of the organisation
- Works within corporate governance requirements
- Highlights areas of potential waste to senior colleagues within the department
Continuing Practice
- Works closely with the business manager to manage the budget for the service
- Reviews current service delivery, identifies opportunities for minimising waste and is able to introduce change for more efficient working
Managing People
Undergraduate
- Supports and motivates others within group learning
- Takes personal responsibility for designated role within the team
- Takes part in the design and delivery of a student project
- Contributes to peer assessment/review
Postgraduate
- Teaches and mentors others, including junior staff, medical students and other disciplines
- Delegates work to more junior staff
- Assesses and appraises more junior staff
- Acts within appropriate employment legislation
Continuing Practice
- Ensures that HR processes are in place eg. recruitment and selection, appraisal, mentoring and coaching.
- Undertakes appraisals with more junior clinical colleagues
- Manages the performance of staff within their area of responsibility
Managing Performance
Undergraduate
- Able to identify and discuss how services are adversely affected by poor performance
- Recognises the need for audit or assessment after critical event reviews
Postgraduate
- Reviews service targets and delivery by the multidisciplinary team
- Explores their own and departmental performance management
- Takes part in discussions with health commissioners to develop their understanding of future service plans
Continuing Practice
- Uses management information to monitor service delivery against national / local targets and plans
- Counsels colleagues whose actions have been associated with poor performance and taking appropriate action - including disciplinary action - where necessary
- Ensures that progress against targets and plans is widely communicated to encourage colleagues to take personal responsibility for outcomes
