References

Berwick DM (1996) A primer on leadin the improvement of systems. British Medical Journal; 312: 619-622
NHS Institute (2007) The Improvement Leaders’ Guide to Process Mapping, Analysis and Redesign, available here.
Scholtes PR Joiner BL Streibel BJ (2003) The Team Handbook (3rd ed) Joiner Assoc. Inc. Madison.

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