The NHS Institute for Innovation and Improvement website is now being administered by NHS Improving Quality - the Productive Series and other products are still being provided by Delivery Partners and supported by NHSIQ, and all material relating to the Productive Series is still accessible.

The NHS Institute closed on 31 March 2013. If an item you are looking for is not available here, you'll be able to see all publicly available content on The National Archives website: http://webarchive.nationalarchives.gov.uk/*/http://institute.nhs.uk.
X
This site uses cookies to help performance and allow us to improve your browsing experience. You can click here to view the cookies we use on this website along with information on how to restrict cookies using your browser settings. By clicking on the Continue button, you accept the terms of our privacy policy on our website.



   
i
| | |

 

	
	
	
						Go to High Impact Actions Homepage
					
	
 
 
 
 

Improve Leadership Skill Mix and Staffing To Reduce Staff Absence Hot

 
User rating
 
0.0 (0)

Details


Area Classification

Mental Health

Briefly describe what it is

Historically, the loss of senior staff from Inpatient wards to Community Mental Health Teams had led to a higher proportion of junior qualified staff who do not possess this skills or experience required to work in the most acute, high risk part of the system.This has contributed to high sickness levels and in response to a survey on sickness absence staff clearly cited staffing levels as a key reason for that stress. A local agreement was implemented to increase staffing levels and ensure leadership issues were addressed by having a Band 6 member of staff on duty at all times.

Were there any key things that you had to do to make it happen?

Patient safety has been the central driver. A proposed new staffing establishemnt was developed and put to our Board of Govenors to provide better assurance in delivering a consistently safe service. this was supported by the Chief Nurse/Director of service Delivery, the Medical Director and the Human Resource Department.

Describe (and provide evidence) of the impact on quality of care

The staff to patient ratio has now increased and has led to more direct face to face contact with patients. We have also seen a reduction in sickness levels, serious incidents, medication errors and AWOL patients.

Describe (and provide evidence) of the impact on patient (or staff) experience

Clinical supervision happens more frequently. This has subsequently contributed to a reduction in staff sickness. Staff describe feeling supported as the availability of who they can turn to for help has increased. 82% of our patients currently feel satisfied that staff involve them in decisions about their own care.

Describe (and provide evidence) of the impact on reducing cost

Reduction in sickness and bank / agency fill costs.
Reduction in patient going AWOL has also impacted on use of Police Service Resources.
Overall reduction in investigative tasks due to errors which has clear benefits for the integrity and finances of the organisation.
Increased staff time with patients.

Keywords / Tags

Leadership, Sickness levels, Stress, Safe, Patient Contact, Clinical Supervision, Patient Satisfaction



User comments

 
Powered by jReviews