The NHS Institute for Innovation and Improvement website is now being administered by NHS Improving Quality - the Productive Series and other products are still being provided by Delivery Partners and supported by NHSIQ, and all material relating to the Productive Series is still accessible.

The NHS Institute closed on 31 March 2013. If an item you are looking for is not available here, you'll be able to see all publicly available content on The National Archives website:*/
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NHS Institute for Innovation and Improvement

We welcome enquiries from anyone, whether you are from the NHS, private or third sector and anywhere in the world, who would like to find out more about our work, products and services.

Please use the following email addresses and telephone numbers.

For general enquiries


Telephone: 02476 475800

For website enquiries (log in or product download issues)

We've provided guidance on some frequently asked questions:

Change Organisation Cannot find my Organisation
Change Email Address Change Password
Forgotten Password Change Name

For other queries about our website, such as login or product download issues, please provide us with some details here or telephone 08453 008 027

To find out about how the NHS Institute can support your organisation
Contact the Area Director responsible for your geographical area:

North East - North West - Yorkshire & The Humber

Lynne Winstanley

East Midlands and East of England

Charlie Keeney

West Midlands and South West

Elaine Latham

London, South East Coast and South Central

Paul Unsworth

If you’re not sure who to contact you can email us at or call us on 0800 555 550

For a customer or product enquiry


Telephone: 0800 555 550

For international and NHS Institute Worldwide

Enquiries: (visit the website pages)

Telephone: +44 (0) 24 7647 5808

For press and media enquiries

Visit our media centre


Telephone: +44 (0) 24 7647 5800

For NHS Institute publications

To order printed copies of NHS Institute publications, visit our online catalogue.  If you are from NHS England you will be able to register online and order materials.  If you are outside NHS England please contact the NHS Institute Worldwide office even if you are UK based.

Frequently asked questions and help

Please click here for more information about accessing our online resources and where to get the best help.

Postal address

NHS Institute for Innovation and Improvement
University of Warwick Science Park
Millburn Hill Road

How to find us

If you are a visitor to the NHS Institute and are travelling by car you should park on the University of Warwick central campus and make the short walk to i-House.  Click here for directions and parking details.

For queries about our website, login or product download issues, please contact our support team