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Improvement Leaders' Guides: General Improvement Skills


Seven guides introducing a range of improvement advice:

ILG 1.1 Improvement Knowledge and Skills

Improvement is about continually working together to improve the safety, experience and outcomes for anyone who uses your service. But how would you describe the knowledge and skills of improvement? This guide will help you understand the range knowledge and skills you will most likely need in your improvement work.

ILG 1.2 Process Mapping, Analysis and Redesign

You will be surprised how complicated it is when you map a patient’s journey. Process mapping is an exercise that enables teams to visualise current processes and find improvements that have the greatest impact. This guide helps you to engage with the staff who really know how things work, to set objectives and work together to redesign it.

ILG 1.3 Working with Groups

Are you nervous about leading or facilitating a group meeting? Getting people together to make things better for users, patients and carers is fundamental to the improvement process. This guide will show you how to get the right people, run the event and make things happen.

ILG 1.4 Involving Patients and Carers

Involving patients in improvement processes is not only a duty of all Trusts and SHAs, but a basic right. The methods and models in this guide are illustrated with short case studies, showing how easily healthcare processes can be improved with a patient focussed approach.

ILG 1.5 Evaluating Improvement

Show your stakeholders what you have really achieved. This short guide will keep your improvement projects on-track and help you to produce professional results to a standard that stakeholders expect. By choosing the right evaluation methods, you can demonstrate the wider impact, and benefits for your patients.

ILG 1.6 Use of Technology to Improve Services

When technology is involved in an improvement project, whether it is information technology or technology in the form of devices and equipment, you might feel daunted by the amount of new challenges that arise. This guide helps you to manage the involvement of technology and produce the outcomes and benefits without losing focus on patient care and the people and processes that use it.

ILG 1.7 Sustainability and its Relationship with Spread and Adoption

Many improvements work initially but fail to keep going. This guide will inspire you to work through the sustainability question and help you to think about the patterns of behaviour and supporting systems that will sustain your hard won improvement successes.