You have arrived here because the product you wanted to view is no longer available. We are sorry about this.
We would like to try to help you find what you are looking for. Please email us with the details of the product and we will see if we have a newer version or an alternative.
We are constantly trying to improve our products and because of this some products have a short shelf life. So please continue to visit us to see what is new. Have a look in our New products area.
Product no longer available
Online purchases
We accept payment by purchase order only.
For credit card purchases you may be able to buy our products from our online book shop.
Product Categories
- Commissioning
- A quick guide to creating and intepreting run and control charts
- An Improvement Framework for Commissioners
- An introduction to the use of control charts
- How to engage staff in thinking differently around shifting care closer to home
- How to think differently about codesigning solutions to complex problems
- Prioritise Commissioning Opportunities
- Prioritise Commissioning Opportunities for practice based commissioners: Developing momentum in practice based commissioning - Guide
- Prioritise Commissioning Opportunities for practice based commissioners: Facilitator Handbook
- Prioritise Commissioning Opportunities for practice based commissioners: Workbook
- Redesigning pathways
- Stour Access System
- Strategy development and implementation
- Delivering Quality and Value
- Cancer Project
- Focus on: Acute Admissions in Adult Mental Health
- Focus On: Caesarean Section
- Focus On: Cataracts
- Focus On: Cholecystectomy
- Focus On: Cholecystectomy - A Guide for Commissioners
- Focus on: emergency and urgent care pathway for children and young people
- Focus On: Fractured Neck of Femur
- Focus On: Frail Older People
- Focus on: Heart Failure
- Focus On: High Volume Care Executive Summary
- Focus On: High Volume Care Update
- Focus on: Inpatient care for people with diabetes
- Focus on: Magnetic Resonance Imaging (MRI) and Low Back Pain
- Focus on: Musculoskeletal Interface Services
- Focus on: Preparing for End Stage Renal Disease
- Focus On: Primary Hip and Knee Replacement
- Focus On: Productivity and Efficiency
- Focus on: psychiatric intensive care units
- Focus On: Short Stay Emergency Care
- Focus On: Sick Patients with Suspected Cancer
- Gall Bladder - Leaflets
- Going Lean in the NHS
- How To Implement Ambulatory Emergency Care
- Privacy and Dignity: the delivery of same-sex accommodation
- Productivity Metrics Definitions
- The Directory of Ambulatory Emergency Care for Adults - 3rd edition
- The Productive Community Hospital - A Case for Change
- The Sustainability and Spread of Organizational Change
- Whole System Approach to Improving Emergency and Urgent Care for Children and Young People Guide
- e-learning for The Productive Series
- e-learning - Productive Community Services
- e-learning - The Productive Community Hospital
- e-learning - The Productive Leader
- e-learning - The Productive Mental Health Ward
- e-learning - The Productive Ward
- Experience Based Design
- The ebd approach : Patient filming consent (MS Word)
- The ebd approach : Patient filming consent (PDF)
- The ebd approach is here information leaflet (MS Word) page 51
- The ebd approach is here information leaflet (PDF) page 51
- The ebd approach: Challenge sheet (PDF)
- The ebd approach: Ethical information (PDF)
- The ebd approach: Experience improvement sheet (PDF) page 86
- The ebd approach: Experience questionnaire (PDF) page 23/55
- The ebd approach: Experience questionnaire (Word)
- The ebd approach: Group action sheets (PDF) page 89
- The ebd approach: How can your experience of our service be improved poster (MS Word) page 50
- The ebd approach: How can your experience of our service be improved poster (PDF) page 50
- The ebd approach: Individual action sheets (PDF) page 88
- The ebd approach: Interview guide (PDF) page 58
- The ebd approach: Newspaper (MS Word) page 94
- The ebd approach: Patient consent (MS Word) page 66
- The ebd approach: Patient consent (PDF) page 66
- The ebd approach: Patient experience log (MS Word) page 56
- The ebd approach: Patient experience log (PDF) page 56
- The ebd approach: Patient letter (MS Word) page 67
- The ebd approach: Staff experience log (PDF) page 56
- Fundamentals
- Improving Maternity Care
- Innovation - making it happen
- Commissioning to make a bigger difference
- High Impact Action for Nursing and Midwifery The Essential Collection
- NHS Sustainability Guide
- NHS Sustainability Model
- Productive General Practice - England
- Productive General Practice - Scotland
- The ebd approach : Patient filming consent (MS Word)
- The ebd approach : Patient filming consent (PDF)
- The ebd approach is here information leaflet (MS Word) page 51
- The ebd approach is here information leaflet (PDF) page 51
- The ebd approach: Challenge sheet (PDF)
- The ebd approach: Ethical information (PDF)
- The ebd approach: Experience questionnaire (PDF) page 23/55
- The ebd approach: Experience questionnaire (Word)
- The ebd approach: Group action sheets (PDF) page 89
- The ebd approach: How can your experience of our service be improved poster (MS Word) page 50
- The ebd approach: How can your experience of our service be improved poster (PDF) page 50
- The ebd approach: Individual action sheets (PDF) page 88
- The ebd approach: Interview guide (PDF) page 58
- The ebd approach: Newspaper (MS Word) page 94
- The ebd approach: Patient consent (MS Word) page 66
- The ebd approach: Patient consent (PDF) page 66
- The ebd approach: Patient experience log (MS Word) page 56
- The ebd approach: Patient experience log (PDF) page 56
- The ebd approach: Patient letter (MS Word) page 67
- The ebd approach: Staff experience log (PDF) page 56
- Leadership
- Their next step is your next step
- Workforce Matters - A Guide to Role Redesign for Staff Caring for Older People
- Workforce Matters - A Guide to Role Redesign for Staff in the Wider Healthcare Team
- Workforce Matters - A Guide to Role Redesign in Diabetes Care
- Workforce Matters - A Guide to Role Redesign in Emergency Care
- Learning
- A Review of the Social Movements Literature: Implications for Large Scale Change in the NHS
- Cancer Services Collaborative Improvement Partnership - Improving Communication in Cancer Care
- Human Resource Management, Organisational and Workforce Development in the NHS: From Current Thinking to Future Models
- Human Resources, Organisational Development and Workforce Development in the NHS: Executive Summary
- ILG 1.1 Improvement Knowledge and Skills
- ILG 1.2 Process Mapping, Analysis and Redesign
- ILG 1.3 Working with Groups
- ILG 1.4 Involving Patients and Carers
- ILG 1.5 Evaluating Improvement
- ILG 1.6 Use of Technology to Improve Services
- ILG 1.7 Substainability and its Relationship with Spread and Adoption
- ILG 1.8 Delivering improvement: making it happen
- ILG 2.1 Measuring for Improvement
- ILG 2.2 Matching Capacity and Demand
- ILG 2.3 Improving Flow
- ILG 2.4 Working in Systems
- ILG 3.1 Managing the Human Dimensions of Change
- ILG 3.2 Redesigning Roles
- ILG 3.3 Building and Nurturing an Improvement Culture
- ILG 3.4 Leading Improvement
- Improvement Leaders' Guides - Complete Set
- Improving the Improvement System
- Practitioners with Special Interests
- The good indicators guide
- Medical Leadership
- Engaging Doctors in Leadership: What we can learn from international experience and research evidence?
- Engaging Doctors: what can we learn from trusts with high levels of medical engagement?
- Enhancing Engagement in Medical Leadership Project update March 2011
- Guidance for Undergraduate Medical Education: Integrating the Medical Leadership Competency Framework
- Medical Chief Executives in the NHS: Facilitators and Barriers to Their Career Progress
- Medical Leadership Competemcy Framework 3rd edition, July 2010
- Medical Leadership Curriculum (MLC)
- No Delays
- Executive summary: Commissioning to achieve 18 week pathways
- Interviews and case studies concerning effective commissioning to achieve 18 week pathways
- Levers for Effective Commissioning: of 18 Week Pathways
- Literature review concerning effective commissioning to achieve 18 week pathways
- Strategic Health Authorities' perspectives on effective commissioning: commissioning to achieve 18 week pathways
- Patient Experience and Engagement
- Productive Community Services
- Agreeing the Care Plan with the Patient Web Resources
- e-learning - Productive Community Services
- Knowing How We Are Doing resources (Office v2003)
- Knowing How We Are Doing resources (Office v2007)
- Managing Caseload and Staffing resources
- Module Impact Summary Sheets for Knowing How We Are Doing
- Module Impact Summary Sheets for Patient Perspective
- Module Impact Summary Sheets for Patient Status at a Glance
- Module Impact Summary Sheets for Well Organised Working Environment
- Patient Perspective resources
- Patient Status at a Glance resources
- Perfect Intervention Web Resources
- Planning Our Workload web resources
- Productive Community Services - Agreeing the Care Plan with the Patient (Download)
- Productive Community Services - Executive Leaders Guide
- Productive Community Services - Knowing How We Are Doing (Download)
- Productive Community Services - Managing Caseload and Staffing
- Productive Community Services - Patient Perspective (Download)
- Productive Community Services - Patient Status at a Glance (Download)
- Productive Community Services - Perfect Intervention (Download)
- Productive Community Services - Planning Our Workload (Download)
- Productive Community Services - Programme Leaders Guide (Download)
- Productive Community Services - Standard Care Procedures (Download)
- Productive Community Services - Strategic Positioning (Download)
- Productive Community Services - Team Leaders Guide (Download)
- Productive Community Services - Technology (Download)
- Productive Community Services - Toolkit (Download)
- Productive Community Services - Well Organised Working Environment (Download)
- Programme Leaders Guide resources
- Standard Care Procedures Web Resources
- Strategic Positioning resources
- Team Leaders Guide resources
- Toolkit resources for Productive Community Services
- Well Organised Working Environment resources
- Working Better with Our Key Care Partners
- Working Better with our Key Care Partners web resources
- Productive General Practice
- Productives
- 15 Steps Challenge for acute services
- 15 Steps Challenge for acute services - NHS Only
- 15 Steps Challenge for children and young people’s inpatient services
- 15 Steps Challenge for clinic and outpatient settings
- 15 Steps Challenge for community services
- 15 Steps Challenge for community services - NHS Only
- 15 Steps Challenge for mental health inpatient care
- 15 Steps Challenge for mental health inpatient care - NHS Only
- Quality and Value
- Safer Care
- Essential Steps to Safe Clean Care
- Human factors
- Stepwise Falls Guide - How to Reduce Harm Inpatient Falls
- Service Transformation
- A 'Deep Think' Day on Sustainability
- A Guide to Discovery Interviews to Improving Care
- A Matter of Life and Death
- A Review of the Social Movements Literature: Implications for Large Scale Change in the NHS
- A Step-by-Step Guide to Developing Protocols
- Achieving Timely 'Simple' Discharge from Hospital
- Action On Dermatology - Good Practice Guide
- Action On ENT - Good Practice Guide
- Action On ENT - Top 10 Tips
- Action On General Surgery - Good Practice Guide
- Action On Neurology - Improving Neurology Services
- Action On Plastic Surgery - A Strategic Approach
- Action on Urology - Good Practice Guide
- Best Practice - Ambulance Operations Management
- Cancer Services Collaborative 'Improvement Partnership' - Patient Held Records
- Cancer Services Collaborative 'Improvement Partnership' - Patient Information
- Checklist - Waiting for a Bed
- Checklist - Waiting for a Specialist
- Clinical Governance Strategies - 1
- Clinical Governance Strategies - 2
- Clinical Governance Strategies - 3
- Clinically Prioritise and Treat (CPaT): Towards a Fully Booked NHS
- Complexity of Sustaining Healthcare Improvements
- Delivering through improvement
- Driving Change - Good Practice Guidelines for Emergency and Transport Services
- Essence of Care - Patient-Focused Benchmarks for Clinical Governance
- Evaluation of the 4th Wave 'Moving to Mainstream'
- Exploring the way commissioners use technology specifications
- From Scepticism to Support - What are the Influencing Factors?
- Improving Orthopaedic Services
- Layers of leadership: hidden influencers of healthcare improvement
- NHS Sustainability Guide
- NHS Sustainability Model
- No Going Back
- Organisational and system health – a new perspective on performance improvement?
- Quality Improvement: Theory and Practice in Healthcare
- Radiology: A National Framework for Service Improvement
- Ready Steady Book!
- Secondary Care Booking: Towards a Fully Booked NHS
- Spread and sustainability of service improvement
- Spreading and Sustaining New Practices: sharing the learning from the Cancer Services Collaborative (CSC)
- Staff at the Sharp End
- Supporting commissioners with technology specifications
- Sustainability and Spread in the National Booking Service
- Teamworking for Improvement: planning for spread and sustainability
- Telehealth in Kent: what's behind its success
- Telehealth – scaling up the benefits
- The Clinician's Guide to Applying the 10 High Impact Changes
- The new improvement wheel
- The Spread of 'See and Treat'
- The Productive Community Hospital
- Admission and Discharge
- Clinical Leader's Guide
- e-learning - The Productive Community Hospital
- Forward Planning
- Good Stock Management (MIU)
- Handover
- Knowing How We Are Doing
- Managing Drug Administration (MIU)
- Multidisciplinary Team Working
- Patient Flow (MIU)
- Patient Involvement
- Toolkit
- The Productive Leader
- Communicating and Influencing
- Email Management
- Emotional and Stress Management
- Executive Leader Guide(version 2)
- Information Processing
- Leadership Team Coaching
- Meetings Management
- Problem Solving
- Sustaining Improvement
- The Productive Leader Project Manager and Facilitator Guide and Workbook Version 2
- The Productive Leader Start-up Guide Version 2
- The Productive Leader: Participant Pre-Work
- Thinking Strategies
- Workload Management
- Workload Support Tools
- The Productive Mental Health Ward
- Admissions and Planned Discharge
- e-learning - The Productive Mental Health Ward
- Executive Leaders Guide
- Knowing How We Are Doing
- Meals
- Medicines
- Patient Status at a Glance
- Patient Wellbeing
- Project Leaders Guide
- Safe and Supportive Observations
- Shift Handovers
- Therapeutic Interventions
- Toolkit
- Ward Leaders Guide
- Ward Round
- Well Organised Ward
- The Productive Operating Theatre
- Executive Leader's Guide resources
- Executive Leaders Guide
- Knowing How We Are Doing resources
- Operational Status at a Glance web resources
- Preoperative assessment guidance for day cases
- Preoperative assessment guidance for inpatients
- Programme Leader's Guide resources
- Step Guide to Improving Operating Theatre Performance
- Team-working web resources
- The Productive Operating Theatre - Consumables and Equipment
- The Productive Operating Theatre - Foundation module - Executive Leaders Guide
- The Productive Operating Theatre - Foundation module - Knowing How We Are Doing
- The Productive Operating Theatre - Foundation module - Operational Status at a Glance
- The Productive Operating Theatre - Foundation module - Programme Leaders Guide
- The Productive Operating Theatre - Foundation module - Well Organised Theatre
- The Productive Operating Theatre - Handover
- The Productive Operating Theatre - Patient Preparation
- The Productive Operating Theatre - Patient Turnaround
- The Productive Operating Theatre - Recovery
- The Productive Operating Theatre - Scheduling
- The Productive Operating Theatre - Session Start-up
- The Productive Operating Theatre - Team-working
- The Productive Operating Theatre - Toolkit
- Toolkit Resources
- Well Organised Theatre resources
- The Productive Series
- The Productive Series – DSSA
- The Productive Series: Delivering Same-Sex Accommodation supplement pack
- The Productive Series: Delivering Same-Sex Accommodation. Priority focus supplement for the Admission and Planned Discharge module
- The Productive Series: Delivering Same-Sex Accommodation. Priority focus supplement for the Knowing How We Are Doing module
- The Productive Series: Delivering Same-Sex Accommodation. Priority focus supplement for the Patient Hygiene module
- The Productive Series: Delivering Same-Sex Accommodation. Priority focus supplement for the Patient Status at a Glance module
- The Productive Series: Delivering Same-Sex Accommodation. Priority focus supplement for the Ward Round/Multidisciplinary Team Working modules
- The Productive Series: Delivering Same-Sex Accommodation. Priority focus supplement for the Well Organised Ward module
- The Productive Ward
- Delivering Same-Sex Accommodation
- e-learning - The Productive Ward
- Executive Leaders Guide resources
- Knowing How we are Doing resources
- Miscellaneous resources
- Productive Ward - Admission and Planned Discharge
- Productive Ward - Executive Leaders Guide
- Productive Ward - Knowing how we are doing
- Productive Ward - Meals
- Productive Ward - Medicines
- Productive Ward - Nursing Procedures
- Productive Ward - Patient Hygiene
- Productive Ward - Patient Observations
- Productive Ward - Patient status at a glance
- Productive Ward - Project Leaders Guide
- Productive Ward - Shift Handovers
- Productive Ward - Toolkit
- Productive Ward - Ward Leaders Guide
- Productive Ward - Ward Rounds
- Productive Ward - Well Organised Ward
- Toolkit resources
- Well Organised Ward resources
- ThinkGlucose™
- New Products ...
- Featured Products ...
- All Products ...
© Copyright NHS Institute for Innovation and Improvement 2006-2013
