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An Improvement Framework for Commissioners

An Improvement Framework for Commissioners
This guide provides a framework designed to help commissioners make significant improvements to healthcare services and outcomes in areas where they are facing the most complex and 'wicked' challenges. It builds upon the learning from our pilot work with commissioners to offer a range of concepts, tools and techniques that support a measurement based approach to change (e.g. driver diagrams, constructing operational definitions, system awareness etc.). Throughout the guide other NHS Institute products are signposted for further supporting information.


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