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Croydon Federation of General Practices
Contact Details
Authors First Name: Teresa
Authors Last Name: Chapman
Organisation: Parchmore Medical Centre
Strategic Health Authority: NHS London
Work Address 1: 97 Parchmore Road
Work Address 2: Thornton Heath
Work Address 3: Surrey
Work Address 4: CR7 8LY
Work Telephone: 02082 514208
Work E-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Project Description:
The Croydon Federation of General Practices was formed in November 2007 with a vision of achieving ‘responsive general practice’.

In December 2008, a three month outcome-focused, clinician-led ‘rapid improvement GP access project’ was started. It objectives were to:

•    Improve understanding and match appointment capacity to patient demand
•    Improve the quality and response to urgent same day patient requests
•    Influence the patient perception

This project had an explicit aim of ‘quality improvement’ with collective sharing and learning between Federation GP practices.

(Added: Monday 11 May 09 - Last Updated: Monday 11 May 09 - Hits: 12217)