Guest Editorial January 2012

The guest editorial for January has been written by Liz Maddocks-Brown, Programme Manager for Capability Building at the NHS Institute.  Liz presented on the topic Building innovation and improvement capability during the Expert on Call on 19th January 2012.  Follow this link to hear the recording of the session.  

Building innovation and improvement capability: A leading edge development framework for QIPP

Liz has over 25 years experience in the public and commercial sector, as a senior manager specialising in business management, organisational learning and development.  Over the last 18 years, her career in the NHS has focused on leading major organisational change within the Acute sector , Workforce Development Confederation, Primary Care and at Strategic Health Authority level.  Her portfolio at the NHS Institute consists of organisation development, large scale and accelerated events, leadership development, the NHS Institutes Board Development Tool.  Chief Executive Coaching and Action Learning for senior leaders in association with Ashridge Consulting.

Liz led the  achievement of a Special Judges Award in 2009 the Health People Management Association, 'Excellence in Human Resource  Management' Awards, for 'Workforce Matters'  a strategic HR improvement leaders  programme, developed in coproduction between NHS East Midlands, NHS South West  and the NHS Institute. 

Liz has a passion for organisational development approaches which support the 'Health and Wellbeing' agenda, as it critically connects to the creation of healthy and high performing organisations. Through her work at the Institute, she is highly concerned with the 'human factors' of change, in the delivery of sustainable improvement.

Liz holds a postgraduate diploma in business management, a masters in management and organisational learning, is qualified as a psychometric practitioner and executive coaching with the University of Strathclyde.

Context

Improvement is at the heart of the change model for the NHS ensuring that the current cost and quality challenges are met.

The following is one of the functions of the Commissioning Board:

• To support quality improvement by promoting consistent national quality standards, a culture that promotes research and innovation and providing world class support for clinically led service improvement and leadership.

In this context, the vision for the NHS  Institute's capability building strategy is to provide a development framework. This builds on six year's co-production and practical experience within the health care business and will help achieve world class capacity for change and improvement.

The Framework is based on the Institute’s practical experience of what really works. It identifies the high impact combination of key knowledge, skills, attitude and behaviours needed at all levels (individual, team, organisational) to make change and improvements happen and sustain.

By investing in these combinations of knowledge, skills, attitude and behaviours, organisations can build sustainable internal change and improvement capability.  This capability gives them the strongest potential to deliver sustainable quality, safety and cost improvements at scale.

This Expert on Call session on 19th January will lead you through the development of this work, its 'make up', potential and ways in which you, your organisation and the patients you serve can benefit from the approach.