The guest editorial for November has been written by Sue Hill, Senior Adviser to Productive Community Services for the NHS Institute, who presented on the topic Productive Community Services -  impact on the front line with her colleague Fiona Cook during the Expert on Call on 17th November 2011.  Follow this link to hear the recording.

Productive Community Services - impact on the front line

Sue Hill has worked in health care for over 30 years both directly providing patient care and at an operational management level.

She has worked on Productive Community Services since 2008 when she was a learning partner for the initial programme and later the manager of one of the development teams.

Having seen the impact and potential of the programme she now works exclusively with the NHS Institute for Innovation and Improvement delivering training and facilitation both nationally and internationally.
She is currently also involved with the Productive Integration pathways and has recently been trained to deliver the latest Productive programme, Productive General Practice. Sue will be joined on the call by Fiona Cook from Scotland.

Fiona Cook has worked in the NHS for over 30 years as a Registered Nurse and as a Registered Nurse Teacher in the field of Practice Development and Service Improvement. She has led the Releasing Time to Care project in NHS Lothian, the second largest health board in Scotland, for the past 2 years.  To date the project team have facilitated over 400 teams across acute and primary care settings through the Foundation modules.

Fiona has recently been appointed to a National Advisor’s role for Releasing Time to Care within Health Improvement Scotland.  Catriona Drummond, one of the Releasing Time to care Facilitators from NHS Lothian who has extensive experience of facilitating community teams through RTCC will be on the call with Fiona.

Context

Productive Community Services was launched in October 2009 following extensive testing and development in community teams across England.  It specifically addresses the quality and productivity concerns of staff by using their own value sets and empowers them to lead and implement patient centred care improvement changes.

We have entered a phase of healthcare delivery where cost is a big focus with the current financial challenge being addressed by driving improvements in Quality, Innovation, Productivity and Prevention (QIPP) in order to balance the projected shortfall of £15-20 billion.

We cannot afford to only consider the financial aspects we need to ensure that there is an equal focus on quality and the importance of engaging the front line teams who are the ones we need to motivate to achieve this agenda.

This on-line event will seek to demonstrate some of the quality and team benefits which have been realised in Productive Community Services.

Questions we will address:-

• What do teams really think about Productive Community Services?
• How effective is it within teams?

What will I learn:-  

• How the organisation can benefit from Productive Community Services
• How to share your experiences with others  
• How the programme design enables participants to initiate, progress and work towards  achieving  service / quality improvement 
• How the programme can benefit your organisation 
• How programme participants have utilised their knowledge and skills to make a difference in their workplace. 
• The differences this can make to the motivation of team members