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The NHS Institute Development for Commissioners Programme
Commissioners and providers need to work together to capture patient stories across organisational and service boundaries and highlight issues of accessing services, transition and continuity of care that service-specific surveys usually do not capture. Kings College and Kings Fund, What Matters to Patients, 2011. The NHS Institute Development for Commissioners Programme is designed to respond directly to the priorities and challenges identified by Clinical Commissioning Groups (CCGs), and echoes the early themes identified in the authorisation process work, including:

  • developing leadership capacity and capability
  • effective engagement with patients and local communities
  • achieving quality improvement within financial resources
  • building capacity, confidence and capability with responsibilities, including financial control
  • working collaboratively with others including CCG's partners, providers, local authorities, third sector and national organisations

The essential guide for transforming patient experience

Transforming Patient Experience: the essential guide

What you are already doing: University Hospitals Birmingham NHS Foundation Trust. Best in Care – nominated by staff and patients or carers – recognises staff who go the extra mile.

Patient experience and engagement resources Resources to support you with patient engagement and experience