Patient Perspective

This helps teams to create a baseline understanding of their patients’ experiences. It is central to the programme and sets the tone and understanding to inform all other modules.

Download this module

Visit our catalogue to download the 'Patient Perspective' module by clicking on the Productive Community Services house, below.

Download resources to support this module, which include: 

Experience Questionnaire

Patient Experience Diary

20 Second Feedback Card

One Great Idea Tool

What one thing could make a difference

A Guide to Capturing and Using Patient Public and Service User Feedback Effectively

Patient Letter Template

Template flyer to promote a local patient online survey

Questions for Patient Engagement

New Perspective Exercise Film

Patient Information Leaflet (we recommend that you work with your communications team to produce this leaflet)

Patient Perspective Mapping Tool

Welcome to our service pack:

• Welcome pack
• Welcome and Involvement pack
• Guidance for creating and printing the Welcome packs 

Access these resources in our catalogue.

Links

Useful links are listed below:

Armchair Involvement - using technology for patient engagement

http://www.institute.nhs.uk/armchair

EBD – Experience Based Design

www.institute.nhs.uk/ebd

Information on and support for developing local surveys at Picker Institute Europe

www.pickereurope.org/patientmetrics

Key Documents for Patient and Public Engagement Policy and Legal Framework with Good Practice Guidance

These are links to some of the current national policies and guidance for Patient and Public Engagement.

• The NHS duty to involve (Section 242 of the Health and Social Care Act) (DH) with Real Involvement toolkit
• High quality care for all: NHS Next Stage Review final report
• The NHS in England: The operating framework for 2010/11
• Commissioning Competencies
• NHS Constitution for England
• Care Quality Commission CQC (Health Care Commission):   Listening, learning, working together? 
• DH Improving patient experience: transforming services using patient feedback 

Potential Costs for Wide Range Methodologies

Useful websites and reports that describe methodologies and include associated costs. www.peopleandparticipation.net has a comprehensive list of methodologies.