The NHS Institute closed on 31 March 2013. This website is being maintained in the short term so that registered users can download documents and view videos (but webinars are no longer available). A number of key resources will transfer to the NHS Improving Quality’s website. Once this website is closed you'll be able to see all publicly available content on The National Archives website: http://webarchive.nationalarchives.gov.uk/*/http://institute.nhs.uk.

Please note that from May 1st 2013 the ability to order our hard copy materials will be temporarily suspended as we finalise the closedown of the NHS Institute and complete the transition to NHS Improving Quality (part of NHS England). It is currently anticipated that many of the materials will be passed onto NHS England and should become available again later this year.

Further messages on its future will be posted here over the coming weeks.
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Patient Perspective

This helps teams to create a baseline understanding of their patients’ experiences. It is central to the programme and sets the tone and understanding to inform all other modules.

Download this module

Visit our catalogue to download the 'Patient Perspective' module by clicking on the Productive Community Services house, below.

Patient Perspective

Download resources to support this module, which include: 

Experience Questionnaire

Patient Experience Diary

20 Second Feedback Card

One Great Idea Tool

What one thing could make a difference

A Guide to Capturing and Using Patient Public and Service User Feedback Effectively

Patient Letter Template

Template flyer to promote a local patient online survey

Questions for Patient Engagement

New Perspective Exercise Film

Patient Information Leaflet (we recommend that you work with your communications team to produce this leaflet)

Patient Perspective Mapping Tool

Welcome to our service pack:

  • Welcome pack
  • Welcome and Involvement pack
  • Guidance for creating and printing the Welcome packs 

Access these resources in our catalogue.

Links

Useful links are listed below:

Armchair Involvement - using technology for patient engagement

http://www.institute.nhs.uk/armchair

EBD – Experience Based Design

www.institute.nhs.uk/ebd

Information on and support for developing local surveys at Picker Institute Europe

www.pickereurope.org/patientmetrics

Key Documents for Patient and Public Engagement Policy and Legal Framework with Good Practice Guidance

These are links to some of the current national policies and guidance for Patient and Public Engagement.

Potential Costs for Wide Range Methodologies

Useful websites and reports that describe methodologies and include associated costs. www.peopleandparticipation.net has a comprehensive list of methodologies.


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Patient experience and engagement resources Resources to support you with patient engagement and experience

Visit our catalogue Organisations in NHS England can now order unlimited hard copies of most of our products for free. View our catalogue to place your order now.

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