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Quality Improvement: Theory and Practice in Healthcare

Quality Improvement: Theory and Practice in Healthcare - Available now - Free of charge to NHS England staff.

by Ruth Boaden, Gill Harvey, Claire Moxham, and Nathan Proudlove - University of Manchester Business School. Foreword by Helen Bevan, NHS Institute for Innovation and Improvement

Lord Darzi's report High quality Care for All: NHS Next Stage Review outlines quality improvement as a core element of any approach to leadership.

This report focuses on quality improvement in healthcare, and summarises the evidence about how it has been implemented and the results of this process.

On a general level and as a global truth, quality improvement techniques have made a successful transition from industry to healthcare internationally and have shown some startling results.

It has a focus on the role of various industrial quality improvement approaches in this process: the Plan-Do-Study-Act (PDSA) cycle, Statistical Process Control, Six Sigma, Lean, Theory of Constraints and Mass Customisation. It also outlines the development of quality from a clinical perspective and the way in which industrial approaches are now being applied in healthcare.

The report draws on academic literature as well as other sources, including accounts published on the web, but recognises the methodological limitations of accounts of success in quality improvement without any comparative data being made available.

The purpose of this report is:

  • to provide a guide to the main approaches being used, in terms of their context as well as their impact. This shows the emphasis and focus of these approaches, so that guidance on the situations where they might be most effective can be developed
  • to enable links to be made between aspects of quality improvement which are often regarded as separate; specifically improvement from clinical and organisational perspectives.

Quality Improvement: Theory and Practice in Healthcare will be of use to all healthcare leaders who are interested in quality improvement, and will also be very relevant to clinical staff across a range of settings.

If you work within NHS England you can order free copies by clicking here

Non-NHS England and International customers can order copies of this publication, by clicking here.